I am writing today with regards to my recent stay at your hotel, Anytown Estates, located in Juneau, AK. My stay at Anytown Estates included excellent service, for which I thank you, but I do have one major complaint: the hotel was infested with bed bugs.
This sanitation issue was not obvious to me when I checked in, as these bugs are not easily visible to the naked eye. However, when I woke up in the morning covered in bites, I realized that the room was overflowing with these tiny bugs. I immediately showed the manager on duty where I had bites on my arms and legs, but since I could not find any actual bugs in the room, he would not offer me any kind of refund or the price of washing my clothing. In fact, he essentially accused me of lying.
I have confirmed with a doctor that what I experienced were bug bites, not an allergic reaction. I have documented the bites I received in photographs as well. My business often sends me to Juneau, and we always stay at Anytown Estates, but this will change unless you can remedy this situation. I would also appreciate reimbursement for the laundry service I was forced to use to clean the insects out of my clothes.
Please contact me at your earliest convenience by phone at 555-555-5555 or by email at the address listed below. Thank you very much for your time and consideration.
Download this complaint letter — free!
Formatted and ready to use with Microsoft Word, Google Docs, or any other word processor that can open the .DOC file format.
Index of Complaint Letter Examples