Customers who do not receive their purchased products in a timely manner can fill in the blanks of this customizable complaint letter.
Dear ___________,
I am disappointed and frustrated with my recent experience purchasing a __________ from your company.
On _(date)_, I ordered ___________________ . However, it did not arrive within the stated time frame. When I __called/emailed__ in an attempt to learn what had happened, ____________________.
I paid $____ for this item and I still want it. Please ship another immediately, and provide me with a tracking number, or I will be forced to direct my credit card company issue a chargeback and I will report this incident to the Better Business Bureau and state and federal consumer agencies, as well as popular consumer advocacy blogs.
My order number is #___________. I have also enclosed a copy of my ___receipt/credit card bill___ If you have any questions, you can reach me at 555-555-5555. I expect to receive the product with no further delays, before two weeks have elapsed.
Sincerely,
