My name is ______________________ and I am a customer at your bank. On ________ I went to your ATM located at ______________________________. The ID number for the machine is __________________________.
I have a checking account and the account number is ____________________________. I used my ATM card, and the number is ________________________________.
I successfully inserted my card and requested a withdrawal of $________________. However, something went wrong during the transaction and I received neither my money nor my card. I was also not given a receipt of any kind. The machine is clearly malfunctioning.
When I went home and checked my account, I found that the full amount of requested funds had been debited from my account.
Please refund the full amount of $_________________ to my account and return or replace my ATM card as soon as possible. Thank you.