I received your letter regarding the maintenance of the stairs on December 1st, 2011.
First, let me thank you for taking the time for notify me of your concerns. We value all of our tenants, and we welcome all your input and opinions. We are striving to make Oceanside Manor the best place to live in Anytown.
Your complaint, if I may summarize, was that the stairs are not being consistently cleaned. You also mentioned that the carpet on the stairs needs to be replaced because it is a safety hazard.
Please allow me to explain how we will address these issues in the coming weeks. The stairs will now be cleaned twice weekly by our managerial staff instead of once per week. Our repairman will professionally replace the carpet at the end of next week.
I believe this solution will adequately resolve the issues you mentioned. Please keep an eye out for these changes in the coming weeks, and as always, feel free to send us another letter if you have any concerns.