Customers who have been subjected to rude customer service concerning coupons can use this retail complaint letter.
For many years, I have enjoyed shopping at Chain Drugstore for my home and business needs. However, visiting your Sixth Street location has become a chore.
Like many Americans, I recently began using coupons, and have realized great savings at many retail stores and supermarkets.
Many of your clerks often appear unaware of the store's corporate rules involving the use of coupons, particularly the fact that it is permissible to use a store coupon in conjunction with a manufacturer's coupon, and that two coupons can be used for your buy-one-get-one-free (BOGO) sales.
I no longer look forward to my visits to Chain Drugstore. Several of your clerks are argumentative and defensive as they scrutinize my coupons. On various occasions I have been made to feel as if I am attempting to "cheat" the company out of revenues. The experience is awkward and embarrassing, as well an an annoyance to other shoppers with the misfortune of being behind me in line.
I make every attempt to present my coupons in an organized manner so I do not hold up the line as well as to make it easier on your staff. There is no reason why my use of coupons, which conforms to your corporate guidelines, should be burdensome or distasteful to your staff.
Interestingly, I have a much more positive experience at your Main Street location. So, I have been driving there to do my shopping, despite the fact that it is on the other end of town, well out of my way.
Please do all you can to make sure your clerks and managers are on the same page regarding coupons. This issue will only become more prominent as more and more shoppers turn to coupons as a money-saving measure in this economy.
Thank you for your attention to this matter. Please feel free to contact me at 555-555-5555 if you would like more information about this issue.