I would like to bring your attention to an unsatisfactory experience I had at your auto repair shop on Friday, November 22. I have been a loyal customer for many years and feel that incomplete service was done on my 1996 Honda Accord at that time.
On Wednesday, November 20, I called your shop and informed your representatives that my vents were not working. I could not get defrosting, air conditioning or heat to work in my car. After checking out my vehicle, your representatives confirmed the problem and provided me with the fair quote of $130 to fix the issue entirely. I agreed.
On Friday, the repairs were finished and I felt satisfied that my car was defrosting, heating and blowing cool air again. However, in the week since I have returned home with my car, I have come to realize that the renewed functions are limited to the front vents, not the back. This means that I am unable to defrost my vehicle in the morning or to keep it from fogging up while driving.
It had been my understanding that the $130 price applied to all the vents in the car, and I would like to request that you complete the agreed-upon repairs. Thank you for your time and consideration.