I am writing to let you know about my recent experience purchasing a __________ from your company on _(date)_.
The problem is, ___________________ . I initially thought this would be a simple matter to resolve, and I visited your _____________ location and spoke with an employee by the name of _____________. However, I was told that nothing could be done because ____________________.
This response is unfair and unacceptable. Please respond in writing and let me know what steps you will take to resolve this problem. I would like ______________________.
I look forward to hearing from you within two weeks, and will hold off on contacting consumer protection groups and government agencies during that time.