An otherwise-pleasant flight April 3 from Atlanta to Dallas was marred by the failure of the in-flight Wi-Fi service.
I selected this flight due in part to the ability to access the internet, knowing that I would need to be in touch with my work colleagues as well as perform research in advance of the conference to which I was flying.
Despite the fact that I was never able to connect to Wi-Fi, my credit card was still charged $14.99 for the service. Please reverse this charge.
While I know that in-flight Wi-Fi service is not guaranteed, I would like to express my annoyance at this development-especially since it's not the first time this has happened.