This adjustment letter is a response to a customer who has complained against installation.
I am writing to you today on behalf of the installation crew here at Anytown Blinds. You recently wrote us a letter expressing your dissatisfaction with the installation of your new blinds in your home at 123 Main Street. Your installation specialist was Greg.
You stated in your letter that our installation specialist did not arrive at the scheduled time. Due to his initial delay, you were not home when he arrived and you had to reschedule.
Our records show that Greg called you to notify you of his potential tardiness several hours before your appointment but that you did not answer. Unfortunately, this does sometimes happen, as installations can take longer than expected. This is why we attempt to notify you well in advance if we anticipate a delay. Even so, we are very sorry to have inconvenienced you.
On behalf of all of us here at Anytown Blinds, we would like to offer you a discount of 10% off on your next blinds installation. Please accept the enclosed certificate as our apology. Feel free to call our office at 555-555-5555 if you have any further questions or concerns.