I recently purchased an astromech droid unit (model #R2D2) from your mobile vendors in Tatooine. The unit has proven faulty, emitting hologram rays despite attempts at reprogramming. It does not operate as promised, and therefore does not suit the needs of my farming operation.
Your records will show that I am a repeat customer, having bought more than two dozen droids from your firm over the years. I have expended many credit units in the purchase of these droids, and have always been pleased with their quality.
I am happy with the protocol droid I purchased at the same time. If you are able to make things right regarding the faulty R2-series unit, I will be happy to continue doing business with your firm. Please immediately furnish me with a replacement astromech droid of comparable value.