False advertisement and misrepresentation of a product are addressed in this printable complaint letter.
Dear ___________,
I am writing to lodge a misrepresentation complaint with your company concerning the product ______________________. The information promised in the catalogue, on your website, and in your company magazine has not been met when testing or using this product.
On __________, my company, _______________________, bought _________ of the aforementioned product for our business. Verbatim, your advertisements guaranteed the following qualities, aspects and performances from this product:
1. ________________________________________________________________
2. ________________________________________________________________
3. ________________________________________________________________
4. ________________________________________________________________
5. ________________________________________________________________
My employees and I found that the material/product failed to meet these expectations in the following ways:
1. ________________________________________________________________
2. ________________________________________________________________
3. ________________________________________________________________
4. ________________________________________________________________
5. ________________________________________________________________
You have violated the following clauses and sections under the Advertising Act through this misrepresentation: ___________________________________________________
I have lost valuable time, money and resources trying to adapt to the problems I have encountered with this product. I would like a full refund in addition to modifications made to either your product or your faulty advertisements. If I do not receive a response to this letter within thirty (30) days, I will seek prosecution against you.
Sincerely,