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For nearly 20 years I have been a satisfied customer of Anytown Clothing Store. I think it's fair to say at least half my wardrobe comes from your fine establishment.
However, my most recent purchase left me disappointed. While the sweater was plush and inviting upon arrival, after just one wash the fabric bunched and pilled. (I followed the care instructions on the label to the letter.)
I do not wish to exchange the sweater for a new one, as this style is clearly the victim of faulty manufacturing. I also do not think I should have to pay return shipping. Please send me a pre-paid mailing label and packaging so that I may return the sweater and be issued a refund. Store credit would also be acceptable.