As a frequent rail traveler, I feel that I have a fair understanding of the problems one might encounter when traveling by train. Some problems that arise on trains are certainly matters of safety and are therefore out of the hands of the rail line. However, this past July I took a cross-country trip on the Seaside line operated by your company, Anystate Railways, that was absolutely unacceptable. Several problems arose while I was on this trip, and I hope your company will take steps to address some of the major problems with your trains.
First, the train itself was dirty. The bathrooms had toilet paper all over the floor and the seats themselves were full of crumbs from previous passengers. Also, the windows (which are one of the main draws of train travel) were streaked with handprints.
Second, the employees on the train were rude. In one case, I politely asked an employee for directions, and she yelled at me because she was on her break. I, of course, did not know this because she was still wearing her uniform and walking around.
Finally, the delays we encountered were caused by poor planning, not safety concerns. We were delayed because some of your employees had been working too long, so the train literally stopped and sat in the middle of nowhere for no reason. This delay caused me to miss a connection to the next train, and eventually resulted in me taking a bus for the rest of my trip.
I am afraid that if you cannot offer a better level of service, I will have to give up my tradition of travel by rail. I would appreciate any redress you can provide me, if not a refund for the leg of travel you caused me to miss. Please contact me at 555-555-5555. I look forward to hearing what you intend to do about this terribly disappointing trip.